Desktop Support Analyst, End User Experience- MAC experience

At Owens & Minor, we are a critical part of the healthcare process. We provide integrated technologies, products and services across the full continuum of care. As a Desktop Support Analyst, you will provide technical support and troubleshooting for endpoint devices, including MacOS, Windows 10 & 11 laptops and desktops.

Requirements

• Associate’s Degree in Computer Science, Information Systems, or related field of study, or equivalent work experience
• Minimum of 2-3 years of experience in IT support roles, specifically in desktop support or helpdesk environments
• Experience with MacOS, preferably how they interact with an enterprise environment such as Active Directory and Intune
• Recent demonstrated experience with management of MacOS-based devices using platforms such as Intune, Jamf and/or Addigy
• Experience with Windows 10/11 operating systems and Microsoft Office 365
• Familiarity with endpoint device management, including installations, upgrades, and troubleshooting
• Experience with incident management tools, such as ServiceNow, is preferred
• Strong customer service skills and the ability to communicate technical concepts to non-technical users

Benefits

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after one year of service
• Employee stock purchase plan
• Tuition reimbursement