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A&O IT Group
Desktop Support Engineer
Join A&O IT Group as a Desktop Support Engineer in Houston, TX. Leverage ServiceNow for ticketing, support Windows 7-10, and enhance user experience.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
September 1, 2025
A&O IT Group is seeking a Desktop Support Engineer to provide on-site support to End Users. The role involves managing end-user devices, networks, and resolving technical issues in a 1099 contract environment, utilizing Windows Desktop support and strong analytical skills. The company is a global IT services provider offering both fully managed IT solutions and cybersecurity services.
Requirements
- 2-3 years’ experience in Windows Desktop support
- Experience with Windows 7-10, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation/troubleshooting, Anti-virus solutions, and Helpdesk ticketing systems (e.g. ServiceNow).
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, and Windows PC/laptop management via Active Directory.
- Proven analytical, troubleshooting, and problem-solving skills.
- Excellent communication, rapport building, and internal customer service skills.
- MTS or equivalent certification is preferred.
Requirements Summary
2-3 yrs Windows Desktop support experience. Proficient in Windows 7-10, Active Directory, and GPO setup. Strong analytical and communication skills
