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A&O IT Group
Desktop Support Engineer
Desktop Support Engineer at A&O IT Group, Bavaria. Provide on-site end-user support, handle incidents/requests, perform device health checks. 1-3 yrs Windows experience required. Generous PTO, 401k, visa sponsorship, 4-day week.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 24, 2025
The Desktop Support Engineer will provide on-site support services to end-users, handle incidents and service requests, and perform daily health checks on devices and network-attached devices. The role requires a minimum 1-3 years' experience in Windows Desktop support and professional-level German and English language skills.
Requirements
- Handle Incidents and Service Requests and near desk support
- Provide services to End Users that include End User Devices, Collaboration and Communication services, Network-attached devices, and Locally-attached devices
- Provide effective Deskside Support Services in accordance with the appropriate Performance Standards
- Daily health checks to End User Devices and Network attached devices as required
- Meeting room support as required
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
1-3 years of experience in Windows Desktop support, professional-level German and English language skills, and experience in Windows 7-10, Microsoft Active Directory, and MS Office 365
