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The Wonderful Company
Desktop Support Engineer II or III
Join The Wonderful Company in Auckland as a Desktop Support Engineer II/III. Leverage ServiceNow ITSM skills to troubleshoot, optimize systems, and support users. Competitive benefits and hybrid work model.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 27, 2025
We are seeking a tech-savvy problem solver to join our IT team as a Desktop Support Engineer II or III. As a frontline hero, you'll be responsible for keeping our systems running smoothly and our users empowered. You'll troubleshoot complex technical challenges, optimize enterprise applications, and drive key technology initiatives.
Requirements
- Bachelor's degree in Computer Science, Information Systems, or a related field
- 2-5 years of IT support experience for Desktop Support Engineer II, or 5+ years for Desktop Support Engineer III
- A+ Certification
- Experience with Microsoft Office Suite, Active Directory, ServiceNow (ITSM), and enterprise IT tools
- Ability to board vessels and provide on-site IT support
Benefits
- Competitive benefits package (salary plus bonus)
- Hybrid working model
- Opportunity for development and internal mobility
- Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice
- Wonderful Neighbour - spend a day in the community helping with various service projects
Requirements Summary
Tech-savvy problem solver with 2-5 years of IT support experience and A+ Certification
