Desktop Support Technician

Provides desktop and technical support to users on end user hardware, troubleshoots laptop/desktop PC problems, and responds to customer support problems.

Requirements

• 3+ years of related experience
• US Citizenship Required: Yes
• Experience using ticketing system (preferably ServiceNOW)
• Strong customer service and end user equipment support skills
• Strong written and oral communications
• ITIL foundations certification or ability to obtain certification within 6 months
• Associate's degree with 1+ year of IT experience or 3+ years IT experience in lieu of degree
• Technical support experience in current desktop and laptop computers, various operating systems to include one or more of the following; Windows 10/7, Mac OS 10.8/10.9, and Microsoft Office suite

Benefits

• medical plan options, some with Health Savings Accounts
• dental plan options
• vision plan
• 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
• full flex work weeks where possible
• paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• short and long-term disability benefits
• life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance