Desktop Support Technician

DecisionPoint is seeking a Desktop Support Technician to join our team in supporting the Department of Interior's Bureau of Reclamation within the Columbia Pacific Northwest (CPN) Region Office located in Heyburn, Idaho.

Requirements

• Ability to obtain a Public Trust security clearance.
• Associate degree or equivalent experience.
• A minimum of 3 years experience in end-user IT support, demonstrating capability in hardware, peripheral, software, video conferencing, and operating systems setup and support.
• Over 1 year of experience with incident and request management systems like ServiceNow or Remedy.
• Physical ability to lift up to 50 lbs.
• Foundational understanding of networking technologies and principles.
• Knowledge of computer imaging processes.
• Experience in VTC/conference room troubleshooting and support.

Benefits

• Opportunity to make a significant impact on the technological efficiency and effectiveness of the Department of Interior's Bureau of Reclamation CPN Region Office.
• Dynamic and supportive environment.