Senior IT Manager, User Experience

Senior IT Manager, User Experience role at Boston Scientific, responsible for expanding support offerings, improving employee experiences, and advancing continuous service improvement initiatives.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field
• Minimum 5 years of experience in IT team management, budget ownership, and service delivery strategy
• Minimum 5 years of experience managing IT projects using ITIL and/or Agile methodologies
• Experience collaborating with global teams and cross-functional stakeholders
• Proficiency in data-driven decision-making, vendor management, and contract negotiation
• Knowledge of customer-centric IT support, automation tools, and continuous improvement practices
• Familiarity with enterprise technologies including AI, Digital Experience Management, and ITSM platforms (ServiceNow required)

Benefits

• Minimum Salary: $122100
• Maximum Salary: $232000
• Variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements)