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DecisionPoint
Desktop Support Technician
Join DecisionPoint as a Desktop Support Technician in Heyburn, ID. Leverage ServiceNow for IT support, ensuring efficiency for the Bureau of Reclamation.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 8, 2023
DecisionPoint is seeking a Desktop Support Technician to join their team in supporting the Department of Interior's Bureau of Reclamation within the Columbia Pacific Northwest (CPN) Region Office located in Heyburn, Idaho. The successful candidate will have the opportunity to make a significant impact on the technological efficiency and effectiveness of the Department of Interior's Bureau of Reclamation CPN Region Office.
Requirements
- Ability to obtain a Public Trust security clearance
- Associate degree or equivalent experience
- A minimum of 3 years experience in end-user IT support
- Over 1 year of experience with incident and request management systems like ServiceNow or Remedy
- Physical ability to lift up to 50 lbs
- Foundational understanding of networking technologies and principles
- Knowledge of computer imaging processes
- Experience in VTC/conference room troubleshooting and support
Requirements Summary
3+ years of experience in end-user IT support, ability to obtain Public Trust security clearance, and experience with incident and request management systems
