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AmTrust Financial
Desktop Support Technician I
Join AmTrust Financial in Dallas as a Desktop Support Technician I. Leverage ServiceNow for IT support, troubleshooting, and collaboration. A+ cert preferred. Benefits include medical, dental, and 401k.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 29, 2025
AmTrust Financial is seeking a talented Desktop Support Technician to provide end-user support for desktop, laptop, network, telecom, video conferencing, and other IT related issues. The role involves troubleshooting, installing/maintaining hardware and software, and collaborating with IT teams and external entities. This is a key part of a global remote support team focused on quickly resolving IT incidents.
Requirements
- Associates degree (Industry experience in lieu of degree acceptable)
- 2-3 years of IT Desktop Support experience
- A+ Certification highly desirable
- Experience with Windows 10
- Knowledgeable in Microsoft Office Applications
- Working knowledge with Help Desk ticketing systems (ServiceNow)
- Experience with Active Directory
- Basic Networking (TCP/IP)
- Cisco Phones and Soft Phones
- Basic Networking (TCP/IP)
- Cisco Certifications (MCP)
- Working Knowledge with VPN Clients and Laptops/PC
Benefits
- Medical & Dental Plans
- Life Insurance
- 401k Savings Plans
- Paid Time Off
Requirements Summary
Associate degree in lieu of degree accepted. 2-3 yrs IT Desktop Support experience. A+ and/or preferred. Windows 10 and basic networking knowledge
