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AmTrust Financial
Desktop Support Technician I
Join AmTrust Financial in Dallas as a Desktop Support Technician I. Leverage ServiceNow for IT support, troubleshooting, and user assistance. A+ Certification preferred. Benefits include medical, dental, and 401k.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 29, 2025
AmTrust Financial is seeking a Desktop Support Technician to support end-user IT issues, hardware and software installation, and maintenance. This role will be part of the Teir II team, working in a fast-paced environment with a global remote support network. The position focuses on troubleshooting, resolving, and responding to IT incidents.
Requirements
- Associates degree: proven industry experience will be acceptable in lieu of degree
- 2-3 years of experience in IT Desktop Support with a focus on end user facing services
- A+ Certification highly desirable
- Experience with Windows 10
- Knowledgeable in Microsoft Office Applications
- Working knowledge with Help Desk ticketing systems such as ServiceNow
- Experience with Active Directory
- Basic Networking (TCP/IP)
- Cisco Phones and Soft Phones
- Microsoft MCP (Microsoft Certifications)
Benefits
- Medical & Dental Plans
- Life Insurance
- 401k Savings Plans
- Paid Time Off
Requirements Summary
Associates degree is preferred. 2-3 years in IT Desktop Support experience with a focus on end users. A+ Certification is desirable
