Desktop Support Technician II

Edoxx Technical Services LLC is seeking a Desktop Support Technician II to provide hands-on, field-based IT support for users in a rugged construction/project site environment from Odessa to Notrees, TX. The role requires strong experience with Apple iPads and ability to troubleshoot and resolve hardware/software issues locally.

Requirements

• 2+ years IT support experience (deskside or field based)
• Experienced support Apple iPads in business or field environments
• Working knowledge of Windows 10/11, Office 365, and basic networking
• Valid drivers license and ability to access rural project site daily (30+ miles from Odessa)
• Comfortable working independently in rugged or outdoor settings
• Safety awareness and ability to adhere to all site safety protocols
• ServiceNow (for ticketing and asset management)
• Office 365 and Windows endpoint environments
• Basic Networking, Ethernet Cabling, Wifi Troubleshooting
• iPadOS, Apple ID and device deployment protocols
• Must communicate clearly with field engineers, project managers, craft personnel and multiple IT teams
• Provides feedback on system performance and user issues, and documents support tasks regularly/daily
• Strong understanding of user-facing device troubleshooting
• Knowledge of Apple mobile tools, app installs and profile settings
• Ability to support technology users with minimal supervision
• Understanding of ECPM industry, and related Infrastructure & Operations Services requirements
• Understanding of industry business strategies, and related Infrastructure & Operations enablement
• Able to operate and function safely and responsibly in an industrial setting
• Follows ALL PPE requirements and contributes to a safety-first culture
• Demonstrates full commitment to all health and safety matters and provides safety leadership to project team
• Satisfies all requirements of functional or project safety compliance including, where required, project site inductions
• Has participated in any required HSE training such as manual handling and heavy lifting, and other office environment and housekeeping training
• Is able to present safety/one-way moments to other members of the team