Wipro is seeking an experienced, ServiceNow ITOM Technical Consultant to deliver customer services and support growth of the services business at Wipro. The primary role for this position is the delivery of current services for our customers as well as enhancing and growing service delivery capabilities within our company.
Requirements
- 6+ years of IT software consulting experience
- 5 years' experience supporting or implementing ServiceNow products
- Expertise and experience with ServiceNow ITOM products
- ServiceNow experience with discovery, service mapping, and configuration management (CMDB)
- Accreditations / certifications in ServiceNow System Administrator and products such as Discovery, Service Mapping, and ITOM
- Certified System Administrator, CIS-ITSM & CIS-ITOM certification
- 2-5 years in a consulting position, delivering software implementation engagements
- Experience in multiple application architectures and supporting technologies
- Expertise with scripting languages such as PERL, JavaScript, Python, or Shell
- Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
- Thorough knowledge and/or experience working with Operating Systems (Linux, Windows)
- Knowledge of networking concepts such as IP Addressing, Firewalls, ports
- Knowledge of relational databases (MySQL, MSSQL, Oracle)
- ITIL knowledge with the ability to relate concepts to implementation strategies
- Experience with ROI / value propositions for customers software implementation
- Excellent communications skills required – verbally with all levels of customer IT and business management as well as written with technical assessments and project related reports
- Consultative skills for software service delivery to lead customers to improve their processes and organizational models
Benefits
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognized as a leader in the technology industry