DevOps Engineer - Senior Analyst

As a DevOps Engineer - Senior Analyst at Wipro, you will work on providing Level 1 Support Services for the DevCloud platform and tools, including triage and escalation of incidents. You will be responsible for acknowledging incidents, troubleshooting using available Standard Operating Procedures (SOPs), and communicating the applicable resolution. You will also be expected to acknowledge service requests, work on the service request within authorization and as per available SOP, and close the ticket in ITSM with the appropriate SOP attached upon confirmation from the user.

Requirements

• 3-5 years of relevant experience
• English on at least B2 Level
• Higer Diploma - Engineering or Computer Science preferred
• Familiarity and expertise in ServiceNow for managing incidents and requests
• Understanding of the Software Development Life Cycle (SDLC) and knowledge of GitLab and Continuous Integration/Continuous Deployment (CI/CD) practices
• Proficiency in utilizing tools such as GitLab, Nexus, Jira, Confluence, Developer Portal, Stack Overflow, and SNOW for collaboration and issue management

Benefits

• Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
• Premium medical services for employees and family members (Luxmed)
• Life & Disability Insurance for employees and family members (Generali)
• Profitable Voluntary Pension Fund
• Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
• Integration and cultural events for employees
• Reward and recognition programs for high performers
• Employee Referral bonuses
• Relocation assistance: accommodation, travel, and other covered expenses
• Friendly and inclusive company culture