Service Desk Analyst with Swedish

Wipro is a leading technology services and consulting company looking for a Service Desk Analyst with Swedish to join their team in Gdansk, Poland. The role involves providing technical support to customers, troubleshooting issues, and working in a dynamic team environment.

Requirements

• Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc.)
• Understanding of Windows 7 & 10 operating system
• Troubleshooting experience using remote control tools
• Experience working with ServiceNow to log, track, close tickets
• Excellent customer handling skills
• Swedish on at least B2+ level
• English on at least B2 level
• Basic knowledge of Active directory, Outlook, Win 10, 11, computer hardware & browsers

Benefits

• Strong flexible benefits package
• Premium insurance for medical services
• Life & Disability Insurance
• Profitable Voluntary Pension Fund
• Social Funds benefits
• Integration and cultural events
• Reward and recognition program
• Employee Referral bonuses
• Relocation assistance