Digital Experience Analyst

The Customer Experience (CX) team within IT is responsible for ensuring that technology services deliver seamless, efficient, and positive experiences for associates and end users. The team gathers feedback through surveys and analytics and drives initiatives to improve satisfaction, usability, and adoption.

Requirements

• ITSM certification (e.g., ITIL) - preferred
• Training in Design Thinking or User Experience - preferred
• Good understanding of the functional area gained through formal education or a good amount of practice (ex, service desk or customer care centres)
• Data analysis skills using Power BI or similar tools (Databricks experience is a plus)
• Foundational understanding of IT systems and support processes
• Excellent verbal and written communication skills in English

Benefits

• An industry competitive salary and benefits package, including company bonus
• Best-in-class learning and development support from day one, including access to our in-house Mars University
• Work with diverse and talented Associates, all guided by the Five Principles
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today