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Simpson Strong-Tie
Digital Support Services Intern
Digital Support Services Intern at Simpson Strong-Tie in McKinney, TX. Resolve support tickets, maintain IT systems, install hardware/software, create documentation. Requires Windows OS and MS Office experience.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 30, 2025
Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. As a Digital Support Services Intern, you will assist with technical support requests, maintain IT systems, and ensure smooth day-to-day operations for end users.
Requirements
- Contribute to designated projects assigned by Digital Support leadership
- Receive, analyze, and resolve support tickets for internal users
- Collaborate with IT team members to diagnose and solve technical issues
- Install and configure hardware and software for enterprise applications
- Create documentation and Knowledge Base articles to guide users on support procedures and processes
- Perform system audits and apply software updates as needed
Requirements Summary
1+ years of experience with Windows operating systems, 1+ years of experience with Excel and other MS Office applications, and 4+ years of general PC/Mac usage
Apply now
McKinney
|
Texas
United States
Entry Level
In-Person
Internship
42600-42600 USD/year
