Director - Customer Success Management

AHEAD builds platforms for digital business, prioritizing a culture of belonging and equal opportunity employment. The Director - Customer Success Management leads the Client Success Managers, manages P&L, and ensures contractual obligations. They are responsible for client onboarding, training, and satisfaction, as well as process management and resource allocation.

Requirements

• Bachelor’s degree, or equivalent experience
• 10+ years’ experience in Management roles with people responsibilities
• 10+ years’ experience in Service Delivery Management or Project Management in a multi-customer environment
• ITIL v4 Foundations Certification preferred
• PMP Certification preferred
• Knowledge and experience of managing processes, teams, and personnel
• Display and apply knowledge of technologies including: compute infrastructure, networking, cloud, server, virtualization, ServiceNow, etc.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid company holidays
• Paid time off
• Paid parental and caregiver leave
• Unlimited PTO
• Transparent management
• Work alongside and collaborate with industry experts
• Investment in training & development
• Incentives for certifications
• Ability to make an immediate impact