Director- ServiceNow Product Architect for HR products

The Director- ServiceNow Product Architect for HR products will play a critical role in implementing and optimizing Employee Workflow solutions with a focus on HR & Workplace Service Delivery workflows, case management, and employee service centers. The role requires deep knowledge of ServiceNow HRSD & WSD module and experience in delivering solutions that meet enterprise needs, delight users, and drive AZ Ambition 2030 strategy.

Requirements

• ServiceNow Knowledge: Familiarity with ServiceNow, especially in Human Resource Service Delivery (HRSD) and Workplace Service Delivery (WSD), is required.
• Consultative Approach: Strong problem-solving skills with the ability to think strategically and drive sophisticated projects from feasibility to completion
• Collaborator Management: Excellent communication skills with the ability to engage and influence collaborators at all levels (also communicate technical concepts to non-technical audiences)
• User Experience: Ability to deliver solutions that provide best in class user experience with a focus on ease of use, logical process flows, accessibility and productivity
• Analytical Skills: Experience in analyzing business processes, creating workflow diagrams, and documenting requirements in a clear and concise manner
• Required Certifications: Certified ServiceNow Technical Master Architect, ServiceNow Implementation Specialist – HR Service Delivery (HRSD) & ServiceNow Certified System Administrator.
• Leadership: Ability to influence senior leaders and collaborators, providing clear recommendations that address business and technical challenges in Human Resource & Site Operations service delivery contexts
• Technical Skills: Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within Employee Workflow environments. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS

Benefits

• Paid time off
• Flexible working hours
• On-site gym and fitness classes
• Ergonomic workstations
• Stock options
• Education assistance
• Diversity and inclusion initiatives