Director, Business Transformation & Strategy, Customer Success

ServiceNow is seeking a Director of Business Transformation & Strategy to drive the strategic and transformational agenda within its Customer Success organization. This role involves aligning initiatives with enterprise goals, leading high-priority efforts to accelerate customer value, and improving business performance. The position requires a strong blend of strategic planning, cross-functional collaboration, and transformation delivery.

Requirements

• Shape high-priority Customer Success initiatives.
• Drive progress across key initiatives.
• Ensure initiatives are connected to the broader Customer Success and enterprise context.
• Leverage data to validate assumptions and track impact.
• Coordinate with change and enablement teams.

Benefits

• Health plans
• Flexible spending accounts
• 401(k) Plan
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs