Director, Chief of Staff- Connected Customer Experience (CCX)

The Chief of Staff, Connected Customer Experience, will be a strategic and operational partner to the SVP of Connected Customer Experience (CCX), driving focus, aligning priorities, and executing initiatives across a strategic organization. This role requires a proactive, relationship-driven leader to translate strategy into execution and improve efficiency. The ideal candidate will be both strategic and operational, able to navigate complexity, build trust, and influence stakeholders.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• 10+ years of experience in a Chief of Staff, Strategy, or Operations leadership role within a high-growth tech-driven organization.
• Demonstrated ability to partner with executives, balancing strategic support and operational execution.
• Proven success driving organizational alignment, performance tracking, and operating rhythms.
• Strong business and financial acumen.
• Excellent communication and executive presentation skills.
• Deep experience building and maintaining cross-functional relationships.

Benefits

• Health plans
• 401(k) Plan
• Employee Stock Purchase Plan
• Flexible Spending Accounts
• ESPP
• Matching Donations
• Flexible Time Away Plan
• Family Leave Programs