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ServiceNow
Director, Customer Engagement Strategy and Operations
Join ServiceNow as Director of Customer Engagement Strategy in New York. Lead CRM improvements, leverage AI, and enhance customer strategies. 10+ years required. Benefits include health plans, 401(k), and equity.
The Mothership
Expert/Leadership
ServiceNow Role Type:
Sales
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 16, 2025
ServiceNow is seeking a Director of Customer Engagement Strategy and Operations to elevate customer engagement, increase wallet share, and curate thought leadership. This role involves building a world-class customer engagement strategy, partnering with various teams to improve the Customer Relationship Management (CRM) process, and delivering compelling narratives. The position is part of the Chief Customer and Transformation Office.
Requirements
- 10+ years of work experience across consulting, executive engagements, or sales
- Experience integrating AI into work processes, decision-making, or problem-solving
- Deep understanding of customer needs and the ability to build consensus
- Strong communication and presentation skills
Benefits
- Health plans
- 401(k) Plan
- Equity
- Flexible spending accounts
- Flexible time away plan
- Family leave programs
Requirements Summary
10+ years exp. in consulting, executive engagements, or sales. AI/ML integration experience. Deep customer needs understanding & consensus building. Strong presentation & communication skills
Apply now
New York
|
New York
United States
Expert/Leadership
In-Person
Full Time
189100-331000 USD/year
