Director, Customer Engagement Strategy and Operations - CxO Advocate

We're looking for a Director, Customer Engagement Strategy and Operations to partner with our Executive Practitioners to elevate CxO engagements, increase wallet share, and curate progressive thought. As a brilliant storyteller, you'll communicate the ServiceNow mission from various perspectives and create a customer engagement strategy to scale CxO impact.

Requirements

• 12+ years of work experience across consulting, executive engagements, or sales, preferably in the cloud/enterprise SaaS/software industry
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Passion for and demonstrated success in understanding and fulfilling internal or external customer needs
• Deep experience in interacting with a broad spectrum of CxOs with a passion for storytelling, narrative structure, and design
• Command for building consensus amongst numerous high-powered stakeholders and pushing forward to tangible output/outcomes quickly
• Proven capability of building and guiding high-performing teams, either in a direct or indirect/matrixed capacity
• Superb ability to influence and motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
• Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment with a strong ability to prioritize
• Executive presence, excellent verbal and written communication
• High energy, strong work ethic, disciplined execution skills
• Proficient with PowerPoint, Excel, PowerBI, and Dynamics and familiarity with several prominent productivity tools

Benefits

• base pay of $189,100 to $331,000
• equity (when applicable)
• variable/incentive compensation
• health plans, including flexible spending accounts
• a 401(k) Plan with company match
• ESPP
• matching donations
• a flexible time away plan
• family leave programs