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ServiceNow
Director, Customer Success
Join ServiceNow as Director, Customer Success in Montreal. Lead a high-performing team, drive product adoption, and enhance customer relationships. 12+ yrs exp. required. Competitive salary & benefits.
The Mothership
Expert/Leadership
ServiceNow Role Type:
Sales
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 13, 2025
ServiceNow is seeking a Director, Customer Success to lead the Customer Excellence Group across Canada. This role involves managing a high-performing team of Customer Success Managers, Executives, and Platform Architects, focusing on product adoption, technical health, and customer renewals. The ideal candidate will drive strategic goals, ensure seamless post-sales execution, and contribute to a strong customer relationship portfolio.
Requirements
- 12+ years of experience leading Customer Success, Consulting, or related functions.
- Proven track record of delivering on KPIs and managing large, cross-functional customer-facing teams.
- Experience building and scaling high-performing teams in complex, evolving environments.
- Strong executive presence and ability to develop trusted relationships with C-level stakeholders.
Benefits
- Competitive salary
- Comprehensive benefits package
- Opportunities for professional development
- Inclusive work environment
Requirements Summary
12+ yrs exp. leading CS teams, KPIs delivery & scaling, & strong executive presence
