.svg)
Deloitte
Senior Consultant, Solutions Delivery - Technology Office
Join Deloitte as a Senior Consultant in Toronto, specializing in ServiceNow. Drive innovations, lead business process reviews, and enhance operations. 5+ years experience required. Competitive salary and flexible work arrangements.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Customer Service Management
Governance, Risk, and Compliance
Human Resources Service Delivery
IT Asset Management
IT Operations Management
IT Service Management
Legal Service Delivery
Strategic Portfolio Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Strategic Portfolio Management
Job description
Posted on:
August 17, 2025
Deloitte is seeking a Senior Consultant specializing in ServiceNow to drive enhancements and innovations to their Canadian firm's operations. The role involves leading business process reviews, collaborating with product and project teams, and contributing to the establishment of a ServiceNow practice. The position requires hands-on experience with ServiceNow, collaboration across time zones, and a commitment to ServiceNow platform best practices.
Requirements
- Bachelor’s degree or relevant industry experience
- 5+ years of experience in eliciting requirements and business process reviews
- 1+ year of experience leading the business analysis for large/complex application development projects
- Experience with ServiceNow platform (ITSM, SPM, CSM, HRSD, LSD, ITAM, ITOM, Virtual Agent)
- Experience with Agile methodology (SAFe/Scrum) and working with global teams
Benefits
- Competitive salary
- Variable pay
- Comprehensive health benefits
- Wellness benefits
- Flexible work arrangements
- Learning opportunities
- Opportunity for growth
Requirements Summary
Bachelor’s degree or relevant experience. 5+ years experience eliciting requirements & business process reviews. 1+ year with large application development projects & Agile methodologies
