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Blue Cross Blue Shield Association
Director, End User Services
Join Blue Cross Blue Shield Association in Chicago as Director, End User Services. Lead ITSM with ServiceNow expertise, enhancing user satisfaction. 10+ years IT experience required. Benefits include PTO, insurance, and 401(k) matching.
Direct Hire
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 27, 2025
The Director, End User Services will lead the service management team, overseeing end user support and technology engineering. They will provide strategic direction for all service management activities, driving improvements to enhance user satisfaction and optimize service management practices, tools, and platforms.
Requirements
- 10+ Years Experience in IT Required
- Seven years in management of enterprise IT functions
- Five years as ServiceNow ITSM product owner
- Preferred Bachelor's Degree or equivalent work experience
- Preferred Master's Degree
Benefits
- paid time off
- 11 holidays
- medical/dental/vision insurance
- generous 401(k) matching
- lifestyle spending account
- annual bonus incentive pay
Requirements Summary
10+ years IT experience, 7 years enterprise IT management, 5 years ServiceNow ITSM product owner
Apply now
Chicago
|
Illinois
United States
Expert/Leadership
In-Person
Full Time
162996.28-244494.42 USD/year
