Director, Engagement Management Lead

We’re in growth mode in the ANZ region— and we’re looking for a proven leader to structure and oversee the delivery of large-scale, cross-functional transformation programs on the ServiceNow AI Platform. The role of the Director, Customer Engagement Leader is to oversee all Engagement Managers and Pre-Sales Solution Architects - responsible for scoping and delivering the programs and projects that drive value for our customers.

Requirements

• AI driven experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Proven Pre-Sales and Program Leadership at Scale experience structuring and leading large-scale, cross-functional transformation programs in complex global organisations.
• Team Building & Scale demonstrated success building and leading high performing organizations across delivery, support, and partner ecosystems.
• Technical Credibility deep technical proficiency with a track record of successfully executing enterprise-scale implementations or transformations.
• Customer-Centric Mindset client-first orientation with strong executive relationships and a trusted presence in front of C-level customers.
• Operational Discipline expertise in managing key business metrics — utilization, revenue, and delivered margin — while maintaining quality and customer satisfaction.
• Complex Escalation Management experience managing large-scale, high-visibility escalations and driving resolution in multi-stakeholder environments.
• Partner Integration Experience proven success in integrating and governing partner delivery to expand capacity while maintaining technical excellence.

Benefits

• Competitive salary
• Bonus structure
• Stock options
• Comprehensive benefits package
• Retirement plan
• Generous parental leave
• Tuition reimbursement