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ServiceNow
Director, Engagement Management Lead
Director, Engagement Management Lead at ServiceNow, Sydney. Lead cross-functional transformation programs on ServiceNow AI Platform. Oversee Engagement Managers & Solution Architects. Requires pre-sales leadership, team building, technical credibility, customer focus.
The Mothership
Expert/Leadership
ServiceNow Role Type:
Sales
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 9, 2025
We're in growth mode in the ANZ region and we're looking for a proven leader to structure and oversee the delivery of large-scale, cross-functional transformation programs on the ServiceNow AI Platform. The role of the Director, Customer Engagement Leader is to oversee all Engagement Managers and Pre-Sales Solution Architects responsible for scoping and delivering the programs and projects that drive value for our customers.
Requirements
- Build and Lead the Team
- Lead Strategic Programs and Pursuits
- Qualifications
Benefits
- Competitive salary
- Benefits package
- Opportunities for career growth and development
Requirements Summary
Proven leader with experience in pre-sales and program leadership, team building and scale, technical credibility, customer-centric mindset, operational discipline, complex escalation management, and partner integration experience
