Director, Expert Services - CRM & Industry Workflows

ServiceNow is seeking a Director of Expert Services – CRM & Industry Workflows to oversee a team of Senior Managers, Managers, and Consultants. This role focuses on delivering high-quality ServiceNow CRM & Industry Workflows outcomes to customers and partners, focusing on market trends and business goals. The role involves defining strategy, leading teams, and ensuring technical quality in EMEA.

Requirements

• Proven experience leading senior-level teams
• Demonstrated success in defining and executing regional or global strategies
• Significant experience delivering large-scale digital transformation engagements
• Solid understanding of CRM & Industry Workflows
• Expertise in CRM platform experience
• Strong business acumen and transformation mindset