.svg)
Ingram Micro
Director Global Technical Services & Operations Management
Join Ingram Micro as Director of Global Technical Services in Barcelona. Lead ITSM/ITOM operations, leveraging ServiceNow expertise. Competitive salary & benefits.
Direct Hire
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Operations Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 2, 2025
We are seeking a Director of Global Technical Services and Operations Management to lead and drive process maturity and operational excellence across our IT service management (ITSM) and IT operations management (ITOM) functions.
Requirements
- 10+ years of experience in software engineering, cloud infrastructure, or platform engineering
- 5+ years of leadership experience managing globally distributed platform, SRE, or DevOps teams in a 24x7 operational environment
- Proven expertise integrating DevOps, SRE, and ITSM/ITOM to drive operational efficiency
- Strong knowledge of cloud platforms (AWS, Azure, GCP), Kubernetes, and microservices architecture
- Experience with ServiceNow, AIOps, and IT automation tools to optimize IT operations
Benefits
- Competitive salary
- Equity
- Comprehensive benefits
- Culture of innovation, collaboration, and continuous improvement
Requirements Summary
10+ years of experience in software engineering, cloud infrastructure, or platform engineering, and 5+ years of leadership experience
