.svg)
Avomind
Telco Incident Manager
Join Avomind as a Telco Incident Manager to lead telecom incident management using ServiceNow. Requires 3+ years in telco ops, fluent in Spanish/English. Benefits include 20 PTO days and growth opportunities.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 21, 2025
We are looking for a Telco Incident Manager to lead the management of telecommunications incidents, service monitoring, and technical projects within a dynamic, international B2B carrier environment.
Requirements
- Spanish (native) and fluent English, or vice versa. Additional languages are a plus.
- Bachelor’s or Master’s in Engineering, Telecommunications, or related fields.
- 3+ years in telco operations, service management, or incident response.
- Experience with mobile network technologies (3G–5G, eSIM, roaming, GRX, etc.).
- Familiarity with protocols like Diameter, Radius, DNS, and monitoring tools (Nagios, Dynatrace, Grafana, Zabbix, etc.).
- Strong command of ITSM platforms (Jira, ServiceNow, Opsgenie, etc.).
- Strong analytical thinking, autonomy, and proactive attitude.
- Excellent communication and process documentation skills.
- Ability to lead cross-functional initiatives and navigate multicultural teams.
- Passion for continuous learning and improving team performance.
Benefits
- 20 days paid time off
- Education bonus
- Great company culture and international work environment
- Highly skilled teammates and many opportunities for growth and development
Requirements Summary
3+ years of experience, Bachelor’s or Master’s in Engineering, Telecommunications, or related fields, and proficiency in Spanish and English
