Telco Incident Manager

Our client is a fast-growing start-up transforming internet connectivity for travelers. They are seeking a Telco Incident Manager to lead the management of telecommunications incidents, service monitoring, and technical projects, working in a dynamic international B2B carrier environment. The role requires strong communication, analytical, and leadership skills, and offers a remote, cross-functional work experience.

Requirements

• Spanish (native) and fluent English (or vice versa)
• Bachelor’s or Master’s in Engineering, Telecommunications, or related fields
• 3+ years of telco operations, service management, or incident response
• Experience with mobile network technologies (3G–5G, eSIM, roaming, GRX)
• Familiarity with protocols like Diameter, Radius, DNS, and monitoring tools
• Strong command of ITSM platforms (Jira, ServiceNow, Opsgenie, etc.)
• Analytical thinking, autonomy, and proactive attitude
• Excellent communication and process documentation skills
• Ability to lead cross-functional initiatives and navigate multicultural teams

Benefits

• 20 days paid time off
• Education bonus