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Ingram Micro
Director Global Technical Services & Operations Management
Direct Hire
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
DevOps
Event Management
IT Operations Management
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Event Management
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 8, 2025
We're looking for a visionary Director of Global Technical Services and Operations Management to lead our ITSM and ITOM functions, including incident response, event management, disaster recovery, and release management.
Requirements
- 10+ years in software/platform engineering or cloud infrastructure.
- 5+ years leading global DevOps/SRE/IT operations teams in 24x7 environments.
- Deep expertise in ITSM/ITOM (ServiceNow), AIOps, and automation.
- Strong knowledge of AWS, Azure, GCP, Kubernetes, and microservices.
- Hands-on with CI/CD, IaC (Terraform, Ansible), and observability tools.
- Proven track record in automation-centric, self-healing infrastructure.
- Excellent communication and stakeholder management skills.
Benefits
- Competitive salary, equity, and comprehensive benefits.
Requirements Summary
10+ years of experience in software/platform engineering or cloud infrastructure and 5+ years of experience leading global DevOps/SRE/IT operations teams in 24x7 environments
