Director Incident Management

DTCC is seeking a Director of Incident Management to lead a team of Major Incident Managers and communicate updates to stakeholders. The role requires strong communication skills, ability to convey problems and coordinate resources during crisis situations, and experience in IT delivery and/or support.

Requirements

• Minimum of 10 years of related experience in IT delivery and/or support
• Bachelor's degree and/or equivalent experience
• Consistent track record of 5+ years in a management role with experience leading major incidents and crisis events
• Excellent communication skills and ability to meet with clients, present to senior management and provide updates to regulators / supervisors
• Ability to work across teams to create partnerships that achieve organization goals, and passionate about building an innovative culture
• Familiarity with Software Development Life Cycle management & Agile
• Familiarity with Enterprise Infrastructure design standards for modular, secure and resilient applications to drive root cause analysis across the breadth of the enterprise
• Knowledge and Familiarity with AWS & Microsoft O365, ServiceNow, ITSM
• Identify and implement efficiencies and improvements to IT Service Management standard processes and procedures
• Experience working with Excel or other analysis tools to complete analysis of historical incidents, alerts, problems to identify hotspots
• Experience initiating Continuous Improvement Projects

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits
• Pension
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being
• Flexible/hybrid model of 3 days onsite and 2 days remote