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Manulife
Director, IT Change Management
Join Manulife in Toronto as Director of IT Change Management. Lead global ITSM processes using ServiceNow. Requires 5-7 years experience, ITIL v4, and Six Sigma. Competitive salary and growth opportunities.
Direct Hire
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 9, 2025
Join our Global Enterprise Technology Services Team! A key opportunity to lead and be responsible for a global IT Service Management process within a high performing team.
Requirements
- Minimum 5 to 7 years+ in a IT Change Management leadership role.
- Bachelor degree or equivalent experience in Computer Science, Information Technology, Engineering or a related field.
- ITIL v4 Foundations certification.
- Six Sigma white belt or higher.
- Familiarity with IT Service Management (ITSM) tools like ServiceNow or Remedy.
- Understanding of other ITSM process/practices like Release Management, Incident Management and Problem Management.
Benefits
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
- Values-first culture
- Boundless opportunity
- Continuous innovation
- Delivering the promise of Diversity, Equity, and Inclusion
- Championing Corporate Citizenship
Requirements Summary
Minimum 5-7 years of experience in IT Change Management leadership role, Bachelor degree or equivalent experience, ITIL v4 Foundations certification, and Six Sigma white belt or higher
Apply now
Toronto
|
Ontario
Canada
Expert/Leadership
Hybrid
Full Time
110530-205270 CAD/year
