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Bain Capital
Director, IT Support Operations
Join Bain Capital in Boston as Director of IT Support Operations. Lead IT support teams, optimize ServiceNow functions, and drive global metrics. 10+ years in ITSM required.
Consulting
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 10, 2025
The Director of IT Support Operations will provide support for the Global End User Services teams, optimizing and streamlining IT support functions across several sub-teams. The role includes platform support for ServiceNow and will be responsible for the delivery and review of BU aligned global metrics.
Requirements
- 10+ years of experience in IT support, service management, or operations
- 3 years of experience in a leadership role
- ITIL certification, either Practice Manager in Incident and Problem or MP
- Significant experience working in ITSM platforms such as Service-Now
Requirements Summary
10+ years of experience in IT support, service management, or operations, 3 years of experience in a leadership role, ITIL certification
Apply now
Boston
|
Massachusetts
United States
Expert/Leadership
In-Person
Full Time
