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Bain Capital
Director, IT Support Operations
Director of IT Support Operations at Bain Capital, Boston. Lead IT support teams, optimize ServiceNow functions, and drive global metrics. ITIL certified.
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
June 10, 2025
The Director of IT Support Operations will provide support for the Global End User Services teams, optimizing and streamlining IT support functions across several sub-teams. The role includes platform support for ServiceNow and will be responsible for the delivery and review of BU aligned global metrics.
Requirements
- 10+ years of experience in IT support, service management, or operations
- 3 years of experience in a leadership role
- ITIL certification, either Practice Manager in Incident and Problem or MP
- Significant experience working in ITSM platforms such as Service-Now
Requirements Summary
10+ years of experience in IT support, service management, or operations, 3 years of experience in a leadership role, ITIL certification
