ServiceNow

Director, Market Intelligence – CRM Market Insights

Join ServiceNow as Director, Market Intelligence in Dublin. Lead CRM insights, leverage AI, and engage C-suite. Benefits include on-site work and public speaking opportunities.

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The Mothership
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Expert/Leadership
ServiceNow Role Type:
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Sales
ServiceNow Modules:
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ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
May 1, 2025

The Director, Market Intelligence – CRM Market Insights will lead competitive intelligence efforts focused specifically on ServiceNow’s expansion and success within the Customer Relationship Management (CRM) market. This role supports the global Center of Excellence (CoE) team's transformation journey, driving deeper market insights and enabling closer engagement with field teams and customers.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • Excellent written and verbal communication skills, with an ability to clearly and persuasively present tailored competitive narratives to both executives and sales representatives.
  • Direct experience collaborating with C-suite executives and engaging board-level stakeholders.

Benefits

  • On-site work
  • Public speaking skills, with the confidence to deliver compelling insights to senior leadership, large audiences, and industry events.

Requirements Summary

Experience with AI, excellent communication skills, and leadership experience in competitive intelligence or related fields