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ServiceNow
Director, Marketing AI Center of Excellence
Director, Marketing AI Center of Excellence at ServiceNow, Austin. Lead AI strategy, operationalize use cases, build community. 15+ years experience, 10+ marketing/operations. AI governance expertise required. Health, 401(k), equity, flexible PTO.
ServiceNow Role Type:
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Job description
Posted on:
September 26, 2025
ServiceNow is seeking a Director of Marketing AI Center of Excellence to shape how AI transforms the way marketers work. The role involves developing and operationalizing an AI strategy, prioritizing use cases, building a community, and championing value creation. It's a top-down position with a focus on strategic vision, experimentation, and data-driven results. ServiceNow is a global leader with over 8,100 customers across multiple industries.
Requirements
- 15+ years overall experience with 10+ in marketing, marketing operations, transformation, or data-driven innovation.
- Proven track record delivering AI-powered programs.
- Experience establishing AI governance frameworks.
- Proficiency with AI agents, LLMs, and implementation workflows.
- Strong change leadership abilities.
- Exceptional communication and collaboration skills.
- Passion for building future-ready talent.
Benefits
- Health plans
- 401(k) Plan
- Equity
- Variable/incentive compensation
- Sales incentive compensation
- Flexible time away plan
- Family leave programs
Requirements Summary
15+ years experience. 10+ in marketing, operations, or data innovation. AI programs deliver measurable impact. Leadership and communication skills are essential
