Director of Endpoint Services, Digital Technology Solutions

UC is seeking a Director of Endpoint Services, a key leader in the University's digital technology infrastructure. This role involves overseeing the M365, University Configuration, and Research End Point management, ensuring system security, compliance, and efficient operations. The ideal candidate will collaborate with other teams across the university and contribute to department budget and project management. UC is a mission-driven institution with a strong focus on student success and impact.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or related field
• Seven (7) years of advanced level experience with M365, Jamf, SCCM, Active Directory, vulnerability management tools, ServiceNow, and endpoint administration
• Five (5) years of supervision and management experience of technical support teams
• Demonstrated experience in managing and improving customer service through ITSM tools
• Experience in managing technical projects with relevant project management tools
• Knowledge of technology service delivery and capacity planning
• Understanding of modern systems architecture and technologies

Benefits

• Comprehensive tuition remission
• Robust retirement plans
• Flexible spending accounts & wellness programs
• Professional development & mentorship