Director, Outbound Product Management, Public Sector Industry AI Products

Join ServiceNow as a Director, Outbound Product Management, to lead a team of Outbound Product Managers in scaling our Public Sector Industry AI Products. Create high-quality enablement content, develop customer use cases, and drive public sector AI value and adoption strategy.

Requirements

• 10+ years of Product Management or related experience in a customer-facing role
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Excellent people and management skills to interact with customers, executive staff, colleagues cross-functional teams, and third parties
• Deep experience with CRM or BPM applications or related workflows, specifically data models applied across multiple industry verticals
• Experience in configuring and shipping enterprise software/AI products
• Agile mindset with the ability to manage risk, multiple priorities, and navigate uncertainty

Benefits

• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs
• Health plans
• Flexible spending accounts