Director, Pre-Sales Support & Customer Engagement

ServiceNow is seeking a Director to lead its Pre-Sales Support & Customer Engagement Group. This role involves partnering with Product and Engineering teams to enhance pre-sales capabilities, drive customer adoption, and accelerate time-to-value. The ideal candidate will focus on compressing time-to-first-meaningful-use, accelerating adoption, and delivering a seamless AI-enabled implementation experience.

Requirements

• 10+ years of experience leading pre-sales support and customer engagement programs in enterprise software.
• Deep understanding of pre-sales processes, solution positioning, and customer engagement strategies.
• Strong commercial acumen and ability to drive measurable outcomes.
• Experience with AI-first or autonomous implementation initiatives.
• Proven cross-functional leadership and executive communication skills.

Benefits

• health plans
• 401(k) Plan with company match
• ESPP
• matching donations
• flexible time away plan and family leave programs