Director, Renewal Sales

ServiceNow is seeking a Director, Renewal Sales – ANZ to lead an enterprise renewal team, securing sustainable renewal pipelines with enterprise-level customers. This role involves driving customer retention, revenue growth, and operational excellence through cross-functional collaboration and strategic implementation of renewal strategies. The position requires strong analytical and communication skills, and a collaborative mindset.

Requirements

• 10+ years of progressive experience in Renewals, Sales or Customer Success leadership – preferably in a SaaS environment
• 3+ years success leading and scaling high-performing teams focused on customer retention and revenue growth
• Strong commercial acumen and ability to balance customer needs and business goals
• A collaborative mindset and ability to partner effectively across Sales, Customer Success, Legal, Finance, and Operations
• Demonstrated success in working with C-level executives and complex enterprise customers