ServiceNow

Director, UX Research, AI

Join ServiceNow as Director, UX Research, AI in Santa Clara, CA. Lead innovative employee experiences using AI and enterprise software. 12+ years in research required. Benefits include health plans, 401(k), and flexible time off.

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The Mothership
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Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
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DevOps
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
May 8, 2025

We are seeking a Director of Research who is passionate about creating empowering and supportive experiences for people at work. The ideal candidate will lead a research organization that builds innovative employee experiences, advanced technology products, and revolutionizes digital workflows across the enterprise. The role requires a research executive with experience in leveraging AI and enterprise software, and a strong leadership style that motivates the team and connects their work to positive impact.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • Experience with enterprise software, technology products, and systems design.
  • Experience building digital products that leverage advanced technologies (such as AI, ML, NLU) across varied engagement surfaces including web, mobile, and conversational experiences.
  • 5+ years' experience managing a team of managers and/or researchers of varying levels.
  • 12+ years' experience defining, planning and executing research studies including outlining objectives, goals, and timelines.

Benefits

  • Health plans, including flexible spending accounts
  • 401(k) Plan with company match
  • ESPP
  • Matching donations
  • Flexible time away plan
  • Family leave programs
  • Base pay of $217,500 - $380,700
  • Equity (when applicable)
  • Variable/incentive compensation

Requirements Summary

5+ years of experience in managing a team, 12+ years of experience in defining and executing research studies, and experience in leveraging AI and enterprise software