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Courser
Dispatcher
Dispatcher at Courser, Tucson, AZ. Manage support requests, assign tasks, prioritize issues. ServiceNow ticketing experience preferred. IT knowledge required. Competitive benefits, 401k, unlimited PTO, education reimbursement.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Field Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 25, 2025
COURSER is seeking a highly organized Dispatcher to join their support team. The Dispatcher will be responsible for managing and prioritizing incoming support requests, assigning tasks to technicians, and ensuring prompt resolution of issues.
Requirements
- High School diploma or equivalent; Associate degree or certification in IT or a related field preferred
- Previous experience in a helpdesk, IT support, or dispatcher role is a plus
- Basic understanding of IT terminology and familiarity with computer systems, networks, and software
- Experience with ticketing systems (e.g., ServiceNow, Zendesk, JIRA) is highly preferred
- Strong organizational skills, with the ability to prioritize and multitask
- Excellent communication skills, both written and verbal, with a customer service-oriented approach
Benefits
- Competitive benefits package, including medical, dental, vision, and life insurance
- 401k match
- Unlimited vacation time
- Paid sick time
- 10 Holidays including your Birthday and a Floating Holiday!
- Healthy Lifestyle reimbursement
- Amazon Prime reimbursement
- 40 Hours for Volunteer Time
- Paid parental leave
- Reimbursement for ongoing education and certifications
- Learning and development programs
Requirements Summary
High school diploma or equivalent; previous experience in helpdesk or IT support; strong organizational skills and excellent communication skills
