Distribution Operations Manager (NPI/FTZ) - Google

The Distribution Operations Manager will work with business leads to define and manage business process and technology roadmaps, and lead change through collaboration, people leadership, and a customer-focused approach. The role oversees key on-site processes that impact daily operations and provides insight, coaching, and guidance to peers to ensure all customer requests are completed within required timelines.

Requirements

• Excellent customer service orientation and stakeholder management skills
• Strong written and verbal communication; able to present complex data in a clear story
• Bachelor’s degree in a related field or equivalent experience
• 5–8+ years in distribution/DC operations or 3PL management (hub/high-volume environments preferred)
• Demonstrated NPI launch leadership; FTZ experience strongly preferred
• Intermediate to advanced SQL skills, including ability to write and run queries in BigQuery or similar tools
• Experience building and maintaining Tableau (or equivalent) dashboards
• Ability to define, develop, and document business processes and procedures
• Proven self-starter who can work independently in a fast-paced, high-ambiguity environment with minimal oversight
• Minimum 3 years of demonstrated project-management experience
• PMI, PRINCE2, or Six Sigma certification strongly preferred; Green Belt a plus
• Working knowledge of WMS/TMS, Jira/ServiceNow, Looker/Tableau, and PDCA/DMAIC/A3 frameworks

Benefits

• Paid Vacation
• Paid Sick Time
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement