Capitec Bank

Domain Architect

Domain Architect at Capitec Bank (Stellenbosch, Western Cape). Lead ServiceNow ITSM/HRSM architecture, governance & reusable solutions. 6-8yrs service mgmt, 4yrs architecture required.

ServiceNow Role Type:
ServiceNow Modules:
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Governance, Risk, and Compliance
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
November 17, 2025

Capitec is seeking a Domain Architect to drive the development, standardization, and governance of architectural components within our service management domain. This is a senior, strategic role focused on building reusable, future-fit solutions that support IT Service Management (ITSM), HR Service Management (HRSM), and related capabilities across the enterprise.

Requirements

  • 6-8 years of experience in service management systems
  • At least 4 years in domain or solution architecture roles
  • Strong technical background, ideally with hands-on experience in engineering, networking, or related fields
  • Experience with service management technologies (e.g., ServiceNow, ITSM, or other)
  • Excellent facilitation, communication, and problem-solving skills
  • Deep understanding of business process design and the ability to recommend fit-for-purpose solutions
  • Innovative mindset with a track record of driving efficiency through technology

Requirements Summary

6-8 years of experience in service management systems, strong technical background, and excellent facilitation and communication skills