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Lexmark
DX Business Application Support Analyst
DX Business Application Support Analyst at Lexmark (Cebu). Support O2C systems & enterprise applications across global regions. Requires 5+ yrs IT experience, SAP/S4 HANA expertise, ITIL knowledge. PTO, 401k, tuition reimbursement.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
Incident Management
Integration Hub
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 18, 2025
Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. We are seeking an experienced Business Application Support Analyst to oversee Production Operations and Service Delivery for Order to Cash (O2C) systems and critical enterprise/legacy applications across North America, EMEA and the Asia Pacific.
Requirements
- 5+ years of IT Service Delivery or Application Support experience
- Proven expertise in managing enterprise and legacy applications
- Deep experience with SAP/S4 HANA, Siebel, Collections, and related tools
- Strong understanding of Order to Cash (O2C) business processes and related financial operations
- Solid background in application development, integration, and database technologies
- Familiarity with ITIL practices; ITIL certification is a plus
- Strong stakeholder management, SLA governance, and incident/problem management expertise
- Excellent communication, leadership, and stakeholder engagement skills in global, multi-functional area environments
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Relocation Assistance
- Tuition Reimbursement
Requirements Summary
5+ years of IT experience, proven expertise in managing enterprise applications, strong understanding of Order to Cash business processes
