Editorial Support Specialist

The Editorial Support Specialist provides technical support and delivery capability for the design, testing, delivery, support, and maintenance of production services. The role involves providing 2nd-level end-user support, escalating issues, and working with technology teams to implement new solutions.

Requirements

• Good knowledge of operation systems (MacOS, Window, iOS, Android)
• Good knowledge of, and experience with, networks (DHCP, DNS, subnets, routing, etc)
• Good working knowledge and experience of the following: Active Directory, Office 365, VPNs
• Experience in high volume ticket environment and system (ServiceNow)
• Able to demonstrate a history of successful support and project delivery
• Demonstrate excellent inter-personal skills and an ability to learn quickly
• Highly motivated and good self-starter
• Use and understanding of server operating systems (Windows Server, Unix, Linux)
• Awareness of technology security and related best practices
• An ability to communicate in a second language would be an advantage

Benefits

• Hybrid Work Model
• Flexibility & Work-Life Balance
• Career Development and Growth
• Industry Competitive Benefits
• Culture
• Social Impact