Editorial Support Specialist

The Editorial Support Specialist provides technical support for the design, testing, delivery, and maintenance of production services. They work with various teams to improve service recovery times and adhere to operational standards. The role involves providing 2nd-level end-user support, working with technology teams, and implementing new solutions.

Requirements

• Good knowledge of operation systems (MacOS, Windows, iOS, Android)
• Good knowledge of, and experience with, networks (DHCP, DNS, subnets, routing, etc)
• Good working knowledge and experience of the following: Active Directory, Office 365, VPNs
• Experience in high volume ticket environment and system (ServiceNow)
• Able to demonstrate a history of successful support and project delivery
• Demonstrate excellent inter-personal skills and an ability to learn quickly
• Highly motivated and good self-starter
• Use and understanding of server operating systems (Windows Server, Unix, Linux)
• Awareness of technology security and related best practices
• An ability to communicate in a second language would be an advantage

Benefits

• Hybrid Work Model
• Flexibility & Work-Life Balance
• Career Development and Growth
• Industry Competitive Benefits
• Culture
• Social Impact