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Softtest pays pty ltd
EL1 Enterprise Service Management Solutions Architect
EL1 Enterprise Service Management Solutions Architect at Softtest pays pty ltd, Sydney NSW. Design ESM solutions using ServiceNow, BMC Remedy, Jira. 2+ years ESM experience required. Lead cross-functional teams.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 12, 2025
We are seeking an EL1 Enterprise Service Management Solutions Architect to join our team in Surry Hills, NSW, Australia. The successful candidate will have a minimum of 2 years of experience in enterprise service management or a related field and strong knowledge of ESM platforms.
Requirements
- Minimum of 2 years of experience in enterprise service management or a related field
- Demonstrated experience in designing, managing ESM projects
- Strong knowledge of enterprise service management platforms (e.g. BMC Remedy, Atlassian Jira Service Management, ServiceNow, Cherwell and/or similar)
- Ability to analyse complex business requirements and translate them into effective technical solutions
- Excellent verbal and written communication skills
- Proven ability to work collaboratively with cross-functional teams
Requirements Summary
2+ years of experience in ESM, strong knowledge of ESM platforms, excellent communication skills, and ability to work collaboratively with cross-functional teams
