EMEA Application Management Lease Support - Associate

SMBC Group is seeking a Help & Support Desk Assistant to join their EMEA Application Management Lease Support team. This role focuses on providing daily support for applications, invoicing, and communication with stakeholders. The position requires a strong analytical mindset and the ability to deliver BAU support within a team aligned with the ITIL framework. Responsibilities include ServiceNow application maintenance, system updates, vendor liaison, and support for system enhancements.

Requirements

• Strong support experience with an IT environment
• ITIL Service Management Incident & Change Management Exposure (D)
• Lease finance business experience (E)
• SQL Experience
• Alfa Experience
• Java Experience
• An analytical mindset with an aptitude to evaluate complex deal structures
• Understanding rate feeds
• Previous experience working in a support team within the Financial Services industry
• Lease Finance Experience
• Applications in scope for role (including Vendor applications)
• Understanding MS Stack

Benefits

• Hybrid and flexible working
• Competitive paid leave days
• Various policies to support your physical wellbeing
• Access to learning and development opportunities
• Competitive remuneration package